Name: Setting Others Up for Success
Price: 19.00 GBP
Availability: InStock

What you'll learn

What this module covers
How well do you communicate
The 1st communication principle: Focus on Behavior NOT Personality
Focus on Behavior
Personality judgments to behavioral statements
The 2nd Communication principle: Be Specific
Be specific
The 3rd Communication principle: Use the power of questions
Controlling a conversation
Why questions matter

Course content

4 sessions · 53 lessons · ~2 hours · first 2 lessons free

▶Module 1: Communicate clearly and confidently28 lessons

▶What this module coversFree2 min
▶Exercise: How well do you communicate?Free4 min
▶5 Basic Principles of communication2 min
▶The 1st communication principle: Focus on Behavior NOT Personality2 min
▶Activity: Focus on Behavior2 min
▶Activity: Personality judgments to behavioral statements2 min
▶The 2nd Communication principle: Be Specific2 min
▶Activity: Be specific2 min
▶The 3rd Communication principle: Use the power of questions2 min
▶Activity: Controlling a conversation2 min
▶Exercise: Why questions matter2 min
▶Different types of questions2 min
▶Activity: Listening skills self-assessment2 min
▶Make the point2 min
▶The 5th Communication principle: Communicate Assertively2 min
▶Sending 'I Messages'2 min
▶Psychological advantages of communicating assertively2 min
▶Summarize the elements of this module.2 min
▶A communication primer2 min
▶To communicate with impact, build stronger relations with other2 min
▶Activity: Individually, place a check next to the behavior statements2 min
▶Why don’t you act like a professional?2 min
▶You can’t get along with your co-workers?2 min
▶What does the person do?2 min
▶Activity: Controlling a conversation2 min
▶Leading questions2 min
▶Acknowledge the emotion2 min
▶Rating2 min

▶Module 2: Working Better together21 lessons

▶Importance of working as a team.2 min
▶Internal customers are customers too2 min
▶Managing internal customer's expectations7 min
▶Understanding internal customer's behavioral styles4 min
▶What is flexing your style?2 min
▶Identifying the DRIVER2 min
▶Identifying the ANALYTICAL2 min
▶Identifying the AMIABLE2 min
▶Identifying the EXPRESSIVE2 min
▶Quiz: Find out your personality type2 min
▶Mapping your internal customer network and applying the 4 major behavioral styles.3 min
▶Giving the message 'I Care' when passing on work2 min
▶Managing expectations2 min
▶Individual perspective2 min
▶Positive characteristics2 min
▶Negative characteristics2 min
▶Influencing the Expressive2 min
▶Give options within boundaries, then let them decide2 min
▶Be accurate with details2 min
▶Mapping your internal customer network2 min
▶Personal Action plan2 min

▶Part 31 lesson

▶Overview2 min

▶Exercises & tools3 lessons

▶ANSWERS2 min
▶Quick2 min
▶Understanding Personality types2 min

About this course

A practical Business Nous course in the Lead People track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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