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Lead People

Building High-Performance Teams

A practical Business Nous course in the Lead People track.

4 sessions87 lessons3 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Introduction to Teamwork
  • Characteristics of High Performing Teams
  • High Performing Team Members
  • Exercises & tools

Course content

4 sessions · 87 lessons · ~3 hours · first 2 lessons free

Module 1: Introduction to Teamwork11 lessons
  • 1 – Why Companies have teams?Free2 min
  • Opening exercise (ice breaker) – do not have any slides showingFree3 min
  • Introduce yourself if you haven’t done so already.2 min
  • Activity: Balloons & Pins (10 Minutes)2 min
  • Defining a “team”2 min
  • Are we all pointing in the same direction?2 min
  • Module 1 wrap up activity: Team goals (30 Minutes)2 min
  • Introduction to Teamwork2 min
  • Opening Ice-Breaker2 min
  • A brief history of teamwork2 min
  • Please follow trainer’s instructions2 min
Module 2: Characteristics of High Performing Teams20 lessons
  • What this module covers2 min
  • Start off by reminding participants how we kicked off module 1 by talking about the Topeka pet food plant and how the first experiment of organizing the workforce into teams proved to be a great success and resulted in increased production as well as a positive impact on employees’ morale.3 min
  • Characteristics of High performing teams13 min
  • Activity: High performing teams’ characteristics pyramid (25 Minutes)3 min
  • Key advantages of working in teams2 min
  • Clear Goals2 min
  • Defined Roles2 min
  • The importance of open and clear communication cannot be stressed2 min
  • Effective Decision Making2 min
  • If communication is the most important team characteristic, participation2 min
  • Balanced participation ensures that everyone on the team is fully2 min
  • Valued Diversity2 min
  • High performing team members see differences as imperative for2 min
  • Managed Conflict2 min
  • Conflict situations that are constructively handled and managed ensures2 min
  • Positive Atmosphere2 min
  • Directly related to having a positive atmosphere are cooperative2 min
  • These top teams demonstrate not only cooperative relationships between2 min
  • Participative leadership means that leaders share the responsibility and2 min
  • A team leader who adopts the participative leadership management style2 min
Module 3: High Performing Team Members32 lessons
  • The difference between functional roles and team roles2 min
  • The Nine Team Roles2 min
  • Uses and Benefits of Belbin’s Team Roles Theory2 min
  • Activity – The Perfect Team Member. (30 Minutes) - Attitude, Skills & Knowledge of High Performing Team Members.2 min
  • The Ten Characteristics of High Performing Team Members2 min
  • 1- Never let anyone know how hard you work3 min
  • 2- Don’t Gossip2 min
  • 3- Don’t Complain2 min
  • 5- Only Speak Sense2 min
  • 6- Never Lie2 min
  • 7- Don’t Take Sides in Times of Conflict2 min
  • 8- Know when to keep your opinions to yourself2 min
  • 9- Never lose your temper2 min
  • 10- Focus on Behavior not personality2 min
  • Written Activity: Focus on Behavior Part 12 min
  • Written Activity: Focus on Behavior Part 22 min
  • High Performing Team Members2 min
  • Introducing Belbin’s team roles2 min
  • Completer Finisher4 min
  • Monitor Evaluator2 min
  • Specialist2 min
  • Chairperson4 min
  • Resource Investigator7 min
  • Endnotes regarding Belbin’s team roles2 min
  • Allowable weaknesses2 min
  • The Perfect Team Member2 min
  • Performing team members3 min
  • Moaning and complaining is a time wasting device invented by sad6 min
  • Examples2 min
  • Individually place a check next to the behavior statement2 min
  • Focus on Behavior part 22 min
  • Personal Action Plan2 min
Exercises & tools24 lessons
  • Activity: Identify Behavior Statements2 min
  • You roll your eyes when you talk to your teammates2 min
  • Team Role Profiler2 min
  • I can be relied on to finish any task I undertake2 min
  • I have an aptitude for influencing people without pressurising them2 min
  • I am quick to see possibilities in new ideas and developments2 min
  • I contribute where I know what I am talking about2 min
  • I bring a touch of perfectionism to any job I undertake2 min
  • I am interested in finding practical solutions to problems2 min
  • Some people criticise me for being too analytical2 min
  • Your Team Role Totals2 min
  • Interpretation of Team Role Totals2 min
  • Footnote2 min
  • Team2 min
  • Innovator3 min
  • Individualistic, unorthodox, able to2 min
  • The challenge for the team is to find out the following2 min
  • Clues3 min
  • Overview2 min
  • Directions for the trainer2 min
  • Additional tips for trainer2 min
  • Directions2 min
  • The following rules should be followed during the activity2 min
  • Feedback and debrief2 min

About this course

A practical Business Nous course in the Lead People track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.