Home › Courses › Communicate with Impact
Communicate & Serve

Communicate with Impact

A practical Business Nous course in the Communicate & Serve track.

6 sessions50 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • How well do you communicate?
  • Use engaging language
  • Use the power of questions
  • Exercises & tools

Course content

6 sessions · 50 lessons · ~2 hours · first 2 lessons free

▶Module 1: How well do you communicate?5 lessons
  • ▶1 - How well do you communicate? – Dominoes exerciseFree2 min
  • ▶Exercise: How well do you communicate?Free3 min
  • ▶Activity: What Makes a Great Communicator?2 min
  • ▶How Well Do You Communicate?2 min
  • ▶The 4 basic principles are2 min
▶Module 2: Use engaging language8 lessons
  • ▶What this module covers15 min
  • ▶Be Specific2 min
  • ▶“I” Messages3 min
  • ▶Examples2 min
  • ▶Why don’t you act like a professional?2 min
  • ▶Example2 min
  • ▶Activity: Change how you say it2 min
  • ▶Activity2 min
▶Module 3: Use the power of questions6 lessons
  • ▶Using the Power of Questions2 min
  • ▶Activity: Controlling a Conversation5 min
  • ▶Exercise: Why questions matter2 min
  • ▶Activity: The Name Game2 min
  • ▶Activity: Controlling a Conversation2 min
  • ▶Different Types of Questions2 min
▶Module 411 lessons
  • ▶Active listening2 min
  • ▶Activity: Listening skills self-assessment3 min
  • ▶Encouragement2 min
  • ▶Echoing2 min
  • ▶Probing2 min
  • ▶Paraphrasing2 min
  • ▶Reflective Paraphrasing2 min
  • ▶Relating: Sharing a Relative Example8 min
  • ▶Use Active Listening2 min
  • ▶Rating2 min
  • ▶Acknowledge the emotion2 min
▶Module 514 lessons
  • ▶Tone of Voice4 min
  • ▶Interpreting Body Language4 min
  • ▶Actions Showing Tension3 min
  • ▶Eight Ways to Spot Deception4 min
  • ▶Matching body language: posture, how they stand, gestures, eye contact2 min
  • ▶Six Quick Ways to Sharpen Your Rapport2 min
  • ▶To add energy2 min
  • ▶To add enthusiasm2 min
  • ▶To add expression2 min
  • ▶To sound more positive2 min
  • ▶To sound more authoritative2 min
  • ▶Gestures2 min
  • ▶Proxemics2 min
  • ▶Personal Action Plan2 min
▶Exercises & tools6 lessons
  • ▶You are always late2 min
  • ▶You made me sad because you didn’t remember my birthday2 min
  • ▶You drive me crazy with that singing2 min
  • ▶Activity: Identify Behavior Statements2 min
  • ▶You roll your eyes when you talk to your teammates2 min
  • ▶Overview2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

More in Communicate & Serve

Communication for SME Owners
91 lessons · £19
Presenting with Impact
66 lessons · £19
Business Etiquette
62 lessons · £19