Communicate with Impact

Name: Communicate with Impact
Price: 19.00 GBP
Availability: InStock

A practical Business Nous course in the Communicate & Serve track.

6 sessions53 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

How well do you communicate?
Use engaging language
Use the power of questions
Exercises & tools

Course content

6 sessions · 53 lessons · ~2 hours · first 2 lessons free

▶Module 1: How well do you communicate?5 lessons

▶1 - How well do you communicate? – Dominoes exerciseFree2 min
▶Group Exercise: How Well Do You Communicate? (45 minutes)Free4 min
▶Activity: What Makes a Great Communicator?2 min
▶How Well Do You Communicate?2 min
▶The 4 basic principles are2 min

▶Module 2: Use engaging language9 lessons

▶What this module covers16 min
▶Be Specific2 min
▶“I” Messages3 min
▶Use Engaging Language2 min
▶Examples2 min
▶Why don’t you act like a professional?2 min
▶Example2 min
▶Flip Chart Activity2 min
▶Activity2 min

▶Module 3: Use the power of questions7 lessons

▶Using the Power of Questions2 min
▶Activity: Controlling a Conversation (5 Minutes)5 min
▶Importance of Questions Exercise – Battleship (30 Minutes)2 min
▶Activity – The Name Game2 min
▶Use the Power of Questions2 min
▶Activity: Controlling a Conversation2 min
▶Different Types of Questions2 min

▶Module 411 lessons

▶Active listening2 min
▶Activity: Listening Skills Assessment Handout (Please refer to the Activities and Exercises Folder.)3 min
▶Encouragement2 min
▶Echoing2 min
▶Probing2 min
▶Paraphrasing2 min
▶Reflective Paraphrasing2 min
▶Relating: Sharing a Relative Example8 min
▶Use Active Listening2 min
▶Rating2 min
▶Acknowledge the emotion2 min

▶Module 515 lessons

▶Tone of Voice4 min
▶Interpreting Body Language4 min
▶Actions Showing Tension3 min
▶Eight Ways to Spot Deception4 min
▶Use Non-Verbal Communication and Build Rapport2 min
▶Matching body language: posture, how they stand, gestures, eye contact2 min
▶Six Quick Ways to Sharpen Your Rapport2 min
▶To add energy2 min
▶To add enthusiasm2 min
▶To add expression2 min
▶To sound more positive2 min
▶To sound more authoritative2 min
▶Gestures2 min
▶Proxemics2 min
▶Personal Action Plan2 min

▶Exercises & tools6 lessons

▶You are always late2 min
▶You made me sad because you didn’t remember my birthday2 min
▶You drive me crazy with that singing2 min
▶Activity: Identify Behavior Statements2 min
▶You roll your eyes when you talk to your teammates2 min
▶Overview2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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