Name: Business Etiquette
Price: 19.00 GBP
Availability: InStock

What you'll learn

Professional Business Introductions
Business Meetings etiquette
Telephone Etiquette
Business attire
Business correspondence Etiquette
Business dining

Course content

7 sessions · 62 lessons · ~3 hours · first 2 lessons free

▶Module 1: Professional Business Introductions12 lessons

▶What this module coversFree8 min
▶The proper handshakeFree2 min
▶Who should be introduced first?4 min
▶Name forgetting lapses2 min
▶Business cards2 min
▶Activity: Etiquette status cards game2 min
▶Professional Business Introductions2 min
▶Proper Business Introductions2 min
▶Making a great first impression2 min
▶Social introductions: The rules for social introductions are very simple2 min
▶Business introductions: The main rule in all business introduction is2 min
▶And since we are talking about names, proper business etiquette2 min

▶Module 2: Business Meetings etiquette6 lessons

▶Are Meetings a Waste of Time?2 min
▶Arriving early and arriving late4 min
▶Seating etiquette considerations3 min
▶Business Meetings Etiquette2 min
▶Arriving too early2 min
▶Arriving too late2 min

▶Module 3: Telephone Etiquette17 lessons

▶How you sound on the phone4 min
▶Prepare before you call4 min
▶Speakerphone and conference calls2 min
▶Call waiting3 min
▶Use of cellphones2 min
▶When you are screening calls3 min
▶Keeping people taking calls for you informed2 min
▶Basic telephone etiquette8 min
▶Telephone Etiquette2 min
▶Voice Recording2 min
▶Dealing with voice mail2 min
▶Prepare a one-sentence pitch2 min
▶Be specific and make sure you clearly provide the purpose for2 min
▶When participating or setting up a speakerphone or conference call with2 min
▶When joining a conference call, you should identify yourself but2 min
▶Proper cellphone etiquette also dictates that when your phone rings, it2 min
▶Many managers choose to organize their own schedules without keeping2 min

▶Module 4: Business attire13 lessons

▶Accessories – Less is always more2 min
▶Proper business attire for women5 min
▶Proper business attire for men4 min
▶What exactly is business casual?2 min
▶What is business casual for women?2 min
▶Business attire: guidelines and things to avoid2 min
▶Many successful people who reached the top of their profession without2 min
▶Before getting into gender specific guidelines of attire etiquette, the first2 min
▶Rings: With regards to rings, a professional business setting2 min
▶Pens: When dressed professionally avoid carrying a cheap2 min
▶Invest in a good computer case, luggage, and umbrella2 min
▶A tie should end at the top of your belt2 min
▶Button-down shirt, or sweater2 min

▶Module 5: Business correspondence Etiquette4 lessons

▶Email etiquette2 min
▶When to send a reply?3 min
▶Before you hit “send”2 min
▶Business Correspondence Etiquette2 min

▶Module 6: Business dining9 lessons

▶Business meals pre-planning arrangement2 min
▶The Seating Dilemma2 min
▶The Ordering Dilemma2 min
▶Know where everything is2 min
▶Handling formal dining mishaps2 min
▶Business Dining Etiquette2 min
▶Business meals pre-planning arrangements2 min
▶Dining mishaps Q&A2 min
▶Personal Action plan2 min

▶Part 71 lesson

▶Overview2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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