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Communicate & Serve

Business Etiquette

A practical Business Nous course in the Communicate & Serve track.

7 sessions63 lessons3 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Professional Business Introductions
  • Business Meetings etiquette
  • Telephone Etiquette
  • Business attire
  • Business correspondence Etiquette
  • Business dining

Course content

7 sessions · 63 lessons · ~3 hours · first 2 lessons free

▶Module 1: Professional Business Introductions12 lessons
  • ▶What this module coversFree8 min
  • ▶The proper handshakeFree2 min
  • ▶Who should be introduced first?4 min
  • ▶Name forgetting lapses2 min
  • ▶Business cards2 min
  • ▶Activity: Etiquette status cards game (20 Minutes)2 min
  • ▶Professional Business Introductions2 min
  • ▶Proper Business Introductions2 min
  • ▶Making a great first impression2 min
  • ▶Social introductions: The rules for social introductions are very simple2 min
  • ▶Business introductions: The main rule in all business introduction is2 min
  • ▶And since we are talking about names, proper business etiquette2 min
▶Module 2: Business Meetings etiquette6 lessons
  • ▶Are Meetings a Waste of Time?2 min
  • ▶Arriving early and arriving late4 min
  • ▶Seating etiquette considerations3 min
  • ▶Business Meetings Etiquette2 min
  • ▶Arriving too early2 min
  • ▶Arriving too late2 min
▶Module 3: Telephone Etiquette17 lessons
  • ▶Start off by asking participants if they all heard what they sound like to callers when they pick up the phone? Tell your class that we will start off this module with a quick fun activity.5 min
  • ▶Prepare before you call4 min
  • ▶Speakerphone and conference calls2 min
  • ▶Call waiting3 min
  • ▶Use of cellphones2 min
  • ▶When you are screening calls3 min
  • ▶Keeping people taking calls for you informed2 min
  • ▶Basic telephone etiquette9 min
  • ▶Telephone Etiquette2 min
  • ▶Voice Recording2 min
  • ▶Dealing with voice mail2 min
  • ▶Prepare in advance a quick one sentence pitch stating your2 min
  • ▶Be specific and make sure you clearly provide the purpose for2 min
  • ▶When participating or setting up a speakerphone or conference call with2 min
  • ▶When joining a conference call, you should identify yourself but2 min
  • ▶Proper cellphone etiquette also dictates that when your phone rings, it2 min
  • ▶Many managers choose to organize their own schedules without keeping2 min
▶Module 4: Business attire13 lessons
  • ▶Accessories – Less is always more2 min
  • ▶Proper business attire for women5 min
  • ▶Proper business attire for men4 min
  • ▶What exactly is business casual?2 min
  • ▶What is business casual for women?2 min
  • ▶Use the following guidelines, tips and things to avoid when it comes to proper business attire to wrap up this module2 min
  • ▶Many successful people who reached the top of their profession without2 min
  • ▶Before getting into gender specific guidelines of attire etiquette, the first2 min
  • ▶Rings: With regards to rings, a professional business setting2 min
  • ▶Pens: When dressed professionally avoid carrying a cheap2 min
  • ▶Invest in a good computer case, luggage, and umbrella2 min
  • ▶A tie should end at the top of your belt2 min
  • ▶Button-down shirt, or sweater2 min
▶Module 5: Business correspondence Etiquette4 lessons
  • ▶Email etiquette2 min
  • ▶When to send a reply?3 min
  • ▶Before you hit “send”2 min
  • ▶Business Correspondence Etiquette2 min
▶Module 6: Business dining10 lessons
  • ▶Business meals pre-planning arrangement2 min
  • ▶The Seating Dilemma2 min
  • ▶The Ordering Dilemma2 min
  • ▶Know where everything is2 min
  • ▶Activity – Table set up scramble (15 Minutes)2 min
  • ▶Handling formal dining mishaps2 min
  • ▶Business Dining Etiquette2 min
  • ▶Business meals pre-planning arrangements2 min
  • ▶Dining mishaps Q&A2 min
  • ▶Personal Action plan2 min
▶Part 71 lesson
  • ▶Overview2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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