Name: Administrative Assistant Skills
Price: 19.00 GBP
Availability: InStock

What you'll learn

What this module covers
Why communication matters
The 2nd Communication Principle: Being Specific
The 3rd Communication Principle: Use the Power of Questions
Controlling a Conversation
Different Types of Questions
The 5th Communication Principle: Communicate Assertively
Basic Telephone Etiquette
Tone of Voice
Interpreting Body Language

Course content

5 sessions · 76 lessons · ~3 hours · first 2 lessons free

▶Module 132 lessons

▶What this module coversFree2 min
▶Why communication mattersFree7 min
▶The 2nd Communication Principle: Being Specific2 min
▶The 3rd Communication Principle: Use the Power of Questions2 min
▶Activity: Controlling a Conversation2 min
▶Different Types of Questions4 min
▶The 5th Communication Principle: Communicate Assertively4 min
▶Basic Telephone Etiquette8 min
▶The 6th Communication Principle: Understanding Non-Verbal Communication2 min
▶Tone of Voice2 min
▶Interpreting Body Language4 min
▶Tension Showing Actions2 min
▶Eight Ways to Spot Deception3 min
▶A Communication Primer2 min
▶Examples2 min
▶Why don’t you act like a professional?2 min
▶Example2 min
▶Activity: Controlling a Conversation2 min
▶Types of Questions2 min
▶Acknowledge the emotion2 min
▶Activity: Listening Self-Assessment2 min
▶Rating2 min
▶An Assertive Person2 min
▶Psychological Advantages of Communicating Assertively2 min
▶Pace: Fluent and assured to hesitant, slow, and halting2 min
▶Understand Non-Verbal Communication2 min
▶Components of voice tone2 min
▶To add energy2 min
▶To add enthusiasm2 min
▶To add expression2 min
▶To sound more positive2 min
▶To sound more authoritative2 min

▶Module 224 lessons

▶Introduction to Professional Business Writing Process2 min
▶Pre-writing3 min
▶Click to display Free Writing2 min
▶Click to display Post It's and 5 W's2 min
▶Pre-Write: Step 2: Analyze and Know Your Audience2 min
▶Pre-Write: Step 3: Select and Organize Your Ideas2 min
▶Conciseness2 min
▶Activity: Shorten These Sentences2 min
▶Active and Passive Voice2 min
▶Passive Voice2 min
▶Activity: Passive and Active Voice2 min
▶Parallel Construction3 min
▶Activity: Parallel Construction2 min
▶Agreement3 min
▶Punctuation Basics6 min
▶Spelling2 min
▶Written Communication Essentials2 min
▶Audience Analysis2 min
▶Types of Clauses2 min
▶A dependent clause isn’t a complete idea2 min
▶Activity: Shorten These Sentences2 min
▶Activity: Passive and Active Voice2 min
▶The committee made the decision to move forward2 min
▶The Semi Colon2 min

▶Module 315 lessons

▶Getting yourself organized2 min
▶Organizing Your Workspace2 min
▶Dealing with Paperwork2 min
▶Dealing with Email4 min
▶Using a To-Do List3 min
▶Activity: Write Down Your To-Do List For Tomorrow2 min
▶Planning and Scheduling2 min
▶The Big Planning Tip: Use both sides of your brain while planning2 min
▶Activity: Arrange the Cards2 min
▶Difference Between Planning and Scheduling2 min
▶Planning Small and Large Meetings2 min
▶Getting Organized2 min
▶Activity: Arrange the Cards2 min
▶Successful Meeting Planning Tips2 min
▶Personal Action Plan2 min

▶Part 41 lesson

▶Overview2 min

▶Exercises & tools4 lessons

▶Active Voice Exercise2 min
▶Sentence Agreement Exercise2 min
▶Sunday, Monday, Tuesday2 min
▶Shorten These Sentences2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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