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Communicate & Serve

Administrative Assistant Skills

A practical Business Nous course in the Communicate & Serve track.

5 sessions76 lessons3 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • What this module covers
  • The 2nd Communication Principle: Being Specific
  • The 3rd Communication Principle: Use the Power of Questions
  • Different Types of Questions
  • The 5th Communication Principle: Communicate Assertively
  • Basic Telephone Etiquette
  • Tone of Voice
  • Interpreting Body Language
  • Tension Showing Actions
  • Eight Ways to Spot Deception

Course content

5 sessions · 76 lessons · ~3 hours · first 2 lessons free

▶Module 132 lessons
  • ▶What this module coversFree2 min
  • ▶Slides, Workbooks, Post It Notes, Flip Chart, Four Boxes of Dominoes, Video Camera on Tripod, Active Listening Self-AssessmentFree8 min
  • ▶The 2nd Communication Principle: Being Specific2 min
  • ▶The 3rd Communication Principle: Use the Power of Questions2 min
  • ▶Activity: Controlling a Conversation (5 Minutes)2 min
  • ▶Different Types of Questions4 min
  • ▶The 5th Communication Principle: Communicate Assertively4 min
  • ▶Basic Telephone Etiquette8 min
  • ▶The 6th Communication Principle: Understanding Non-Verbal Communication2 min
  • ▶Tone of Voice2 min
  • ▶Interpreting Body Language4 min
  • ▶Tension Showing Actions2 min
  • ▶Eight Ways to Spot Deception3 min
  • ▶A Communication Primer2 min
  • ▶Examples2 min
  • ▶Why don’t you act like a professional?2 min
  • ▶Example2 min
  • ▶Activity: Controlling a Conversation2 min
  • ▶Types of Questions2 min
  • ▶Acknowledge the emotion2 min
  • ▶Activity: Listening Self-Assessment2 min
  • ▶Rating2 min
  • ▶An Assertive Person2 min
  • ▶Psychological Advantages of Communicating Assertively2 min
  • ▶Pace: Fluent and assured to hesitant, slow, and halting2 min
  • ▶Understand Non-Verbal Communication2 min
  • ▶Components of voice tone2 min
  • ▶To add energy2 min
  • ▶To add enthusiasm2 min
  • ▶To add expression2 min
  • ▶To sound more positive2 min
  • ▶To sound more authoritative2 min
▶Module 224 lessons
  • ▶Introduction to Professional Business Writing Process2 min
  • ▶Pre-writing3 min
  • ▶Click to display Free Writing2 min
  • ▶Click to display Post It's and 5 W's2 min
  • ▶Pre-Write: Step 2: Analyze and Know Your Audience2 min
  • ▶Pre-Write: Step 3: Select and Organize Your Ideas2 min
  • ▶Conciseness2 min
  • ▶Activity: Shorten These Sentences (15 Minutes)2 min
  • ▶Active and Passive Voice2 min
  • ▶Passive Voice2 min
  • ▶Activity: Passive and Active Voice (15 Minutes)2 min
  • ▶Parallel Construction3 min
  • ▶Activity: Parallel Construction (10 Minutes)2 min
  • ▶Agreement3 min
  • ▶Punctuation Basics6 min
  • ▶Spelling2 min
  • ▶Written Communication Essentials2 min
  • ▶Audience Analysis2 min
  • ▶Types of Clauses2 min
  • ▶A dependent clause isn’t a complete idea2 min
  • ▶Activity: Shorten These Sentences2 min
  • ▶Activity: Passive and Active Voice2 min
  • ▶The committee made the decision to move forward2 min
  • ▶The Semi Colon2 min
▶Module 315 lessons
  • ▶Getting yourself organized2 min
  • ▶Organizing Your Workspace2 min
  • ▶Dealing with Paperwork2 min
  • ▶Dealing with Email4 min
  • ▶Using a To-Do List3 min
  • ▶Activity: Write Down Your To-Do List For Tomorrow (10 Minutes)2 min
  • ▶Planning and Scheduling2 min
  • ▶The Big Planning Tip: Use both sides of your brain while planning2 min
  • ▶Activity: Arrange the Cards (25 Minutes )2 min
  • ▶Difference Between Planning and Scheduling2 min
  • ▶Planning Small and Large Meetings2 min
  • ▶Getting Organized2 min
  • ▶Activity: Arrange the Cards2 min
  • ▶Successful Meeting Planning Tips2 min
  • ▶Personal Action Plan2 min
▶Part 41 lesson
  • ▶Overview2 min
▶Exercises & tools4 lessons
  • ▶Active Voice Exercise2 min
  • ▶Sentence Agreement Exercise2 min
  • ▶Sunday, Monday, Tuesday2 min
  • ▶Shorten These Sentences2 min

About this course

A practical Business Nous course in the Communicate & Serve track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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