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Sales Questioning & Closing

The questions that do the selling for you. Uncover real needs, handle objections and close with confidence — without ever sounding pushy.

1 sessions63 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Sales Questioning, Handling Objections & Closing
  • Session Key points
  • Handling objections and closing
  • Does everyone agree that this is purely an attitude...etc.
  • Controlling a conversation
  • Once the demonstration is over
  • Open Questions
  • Discover how customers feel
  • Closed Questions
  • OPEN Question selling technique

Course content

1 sessions · 63 lessons · ~2 hours · first 2 lessons free

Part 163 lessons
  • Sales Questioning, Handling Objections & ClosingFree2 min
  • Session Key pointsFree2 min
  • Handling objections and closing3 min
  • Does everyone agree that this is purely an attitude...etc.?2 min
  • Controlling a conversation2 min
  • Activity: Controlling a Conversation (5 Minutes)2 min
  • Once the demonstration is over2 min
  • Open Questions2 min
  • Discover how customers feel2 min
  • Closed Questions2 min
  • OPEN Question selling technique3 min
  • Explode the problem into other areas of their lives2 min
  • Discusses and agrees on treatment2 min
  • Operational Questions2 min
  • What is a typical day like?2 min
  • What can you tell me about your current business situation?2 min
  • How many years do you want the loan to cover?2 min
  • Probing Questions2 min
  • Hot Needs and Warm Needs2 min
  • Examples5 min
  • Go through the examples of probing questions2 min
  • Activity: Probing Questions for Products2 min
  • Effect Questions3 min
  • Benefits of Effect Questions2 min
  • Time and convenience2 min
  • What effect does that have on your output?2 min
  • How will this cost affect you financially?2 min
  • What problems can happen if you do not receive important emails?2 min
  • Nail down questions3 min
  • Would you be happier if.................?2 min
  • Recap and summary3 min
  • Handling sales objections and closing3 min
  • Types of Objections2 min
  • How much?2 min
  • APAC Objections Handling Model4 min
  • Paraphrase to Acknowledge2 min
  • Face saving out2 min
  • Answering Objections3 min
  • Handling The Price Objection2 min
  • Divide: Costs over time/spread across/divided between/apportioned to2 min
  • Making sure what you say is credible2 min
  • Closing the Sale3 min
  • The Assumptive Close2 min
  • The Alternative Close2 min
  • Would you prefer the green or the red?3 min
  • The Trial Close2 min
  • The Balance Sheet Method2 min
  • Cross and Up-Selling3 min
  • Cross and Up-Selling Do's and Don'ts2 min
  • Overview2 min
  • The Attitude, Skills and Knowledge of a Professional Sales Person2 min
  • Activity: Controlling a Conversation2 min
  • Begin to uncover his/her initial reasons for coming in2 min
  • Examples of Probing Questions2 min
  • There are two great benefits from asking good effect questions2 min
  • Good effect questions are usually about2 min
  • Or maybe because the2 min
  • Need2 min
  • Features2 min
  • Time2 min
  • Often times something is pointed out here by the customer, maybe2 min
  • Nine Closing Techniques2 min
  • Personal Action plan2 min

About this course

The questions that do the selling for you. Uncover real needs, handle objections and close with confidence — without ever sounding pushy.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.