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Sales Questioning & Closing

The questions that do the selling for you. Uncover real needs, handle objections and close with confidence — without ever sounding pushy.

1 sessions63 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Sales Questioning, Handling Objections & Closing
  • Session Key points
  • Handling objections and closing
  • Does everyone agree that this is purely an attitude...etc.
  • Controlling a conversation
  • Once the demonstration is over
  • Open Questions
  • Discover how customers feel
  • Closed Questions
  • OPEN Question selling technique

Course content

1 sessions · 63 lessons · ~2 hours · first 2 lessons free

▶Part 163 lessons
  • ▶Sales Questioning, Handling Objections & ClosingFree2 min
  • ▶Session Key pointsFree2 min
  • ▶Handling objections and closing2 min
  • ▶Does everyone agree that this is purely an attitude...etc.?2 min
  • ▶Controlling a conversation2 min
  • ▶Activity: Controlling a Conversation2 min
  • ▶Once the demonstration is over2 min
  • ▶Open Questions2 min
  • ▶Discover how customers feel2 min
  • ▶Closed Questions2 min
  • ▶OPEN Question selling technique3 min
  • ▶Explode the problem into other areas of their lives2 min
  • ▶Discusses and agrees on treatment2 min
  • ▶Operational Questions2 min
  • ▶What is a typical day like?2 min
  • ▶What can you tell me about your current business situation?2 min
  • ▶How many years do you want the loan to cover?2 min
  • ▶Probing Questions2 min
  • ▶Hot Needs and Warm Needs2 min
  • ▶Examples5 min
  • ▶Go through the examples of probing questions2 min
  • ▶Activity: Probing Questions for Products2 min
  • ▶Effect Questions3 min
  • ▶Benefits of Effect Questions2 min
  • ▶Time and convenience2 min
  • ▶What effect does that have on your output?2 min
  • ▶How will this cost affect you financially?2 min
  • ▶What problems can happen if you do not receive important emails?2 min
  • ▶Nail down questions3 min
  • ▶Would you be happier if.................?2 min
  • ▶Recap and summary3 min
  • ▶Handling sales objections and closing3 min
  • ▶Types of Objections2 min
  • ▶How much?2 min
  • ▶APAC Objections Handling Model4 min
  • ▶Paraphrase to Acknowledge2 min
  • ▶Face saving out2 min
  • ▶Answering Objections3 min
  • ▶Handling The Price Objection2 min
  • ▶Divide: Costs over time/spread across/divided between/apportioned to2 min
  • ▶Making sure what you say is credible2 min
  • ▶Closing the Sale3 min
  • ▶The Assumptive Close2 min
  • ▶The Alternative Close2 min
  • ▶Would you prefer the green or the red?3 min
  • ▶The Trial Close2 min
  • ▶The Balance Sheet Method2 min
  • ▶Cross and Up-Selling3 min
  • ▶Cross and Up-Selling Do's and Don'ts2 min
  • ▶Overview2 min
  • ▶The Attitude, Skills and Knowledge of a Professional Sales Person2 min
  • ▶Activity: Controlling a Conversation2 min
  • ▶Begin to uncover his/her initial reasons for coming in2 min
  • ▶Examples of Probing Questions2 min
  • ▶There are two great benefits from asking good effect questions2 min
  • ▶Good effect questions are usually about2 min
  • ▶Or maybe because the2 min
  • ▶Need2 min
  • ▶Features2 min
  • ▶Time2 min
  • ▶Often times something is pointed out here by the customer, maybe2 min
  • ▶Nine Closing Techniques2 min
  • ▶Personal Action plan2 min

About this course

The questions that do the selling for you. Uncover real needs, handle objections and close with confidence — without ever sounding pushy.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.