Home › Courses › Debt Collection
Sell More

Debt Collection

A practical Business Nous course in the Sell More track.

8 sessions38 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Attitude, Skills and Knowledge of a successful debt collector
  • The debt collection call process
  • Debt Collection best practice techniques
  • Exercises & tools

Course content

8 sessions · 38 lessons · ~2 hours · first 2 lessons free

▶Attitude, Skills and Knowledge of a successful debt collector5 lessons
  • ▶What this module coversFree10 min
  • ▶Start off by explaining that being a debt collector is not an easy job. You should all know that by now if you have been a debt collector long enough. Your success as a debt collector will require a special set of skills. As a debt collector your job is not only to call up people who fail to pay what they owe and ask for payment, it goes much beyond that, you may need to find a way to negotiate and help them to rebalance their budget and dig through their sources of income to pay and settle their debt and if they are financially able and still do not want to pay then you as a collector have to explain to them why this is a very bad idea.Free2 min
  • ▶Activity: The SUPER debt Collector - ASK - Attitude, Skills & Knowledge - (20 Minutes)5 min
  • ▶The 4 types of debtors4 min
  • ▶Account fact sheet technique3 min
▶The debt collection call process4 lessons
  • ▶The call collection process6 min
  • ▶Stalls and Objections2 min
  • ▶Activity – Top excuses you hear – (20 Minutes)2 min
  • ▶The Right mind set of a successful debt collector2 min
▶Debt Collection best practice techniques2 lessons
  • ▶About debt collection negotiations2 min
  • ▶Debt collection tips and techniques10 min
▶Part 41 lesson
  • ▶Overview2 min
▶Module 1: Attitude, Skills and knowledge of a successful debt collector4 lessons
  • ▶A good debt collector should work well under pressure2 min
  • ▶Emotional debtor2 min
  • ▶Deceptive debtor2 min
  • ▶Questions can be edited to match specific business requirements2 min
▶Module 24 lessons
  • ▶The Debt Collection Call Process2 min
  • ▶Pre-call preparation2 min
  • ▶Individually think of the 10 major excuses you constantly hear2 min
  • ▶Debt Collector2 min
▶Module 36 lessons
  • ▶Debt Collection Best Practice Techniques2 min
  • ▶Examples2 min
  • ▶Because you listened and documented the reasons why the debtor2 min
  • ▶Throughout this process the amount of the debt has not been2 min
  • ▶Use the take away close2 min
  • ▶Personal Action plan3 min
▶Exercises & tools12 lessons
  • ▶Setup2 min
  • ▶Rules2 min
  • ▶Round 12 min
  • ▶Round 22 min
  • ▶Round 32 min
  • ▶Discussion and debrief2 min
  • ▶What’s the point from this activity?2 min
  • ▶Additional explanation of the activity for further clarification2 min
  • ▶Debtor Account Fact Sheet2 min
  • ▶The following questions are designed to2 min
  • ▶If you have a spouse what is your spouse's2 min
  • ▶What you need2 min

About this course

A practical Business Nous course in the Sell More track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

More in Sell More

Professional Selling Skills
118 lessons · £19
Retail Selling Skills
102 lessons · £19
Sales Management
86 lessons · £19