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Debt Collection

A practical Business Nous course in the Sell More track.

8 sessions34 lessons2 hours of study Written lessonsWorkbook includedCertificate

What you'll learn

  • Attitude, Skills and Knowledge of a successful debt collector
  • The debt collection call process
  • Debt Collection best practice techniques
  • Exercises & tools

Course content

8 sessions · 34 lessons · ~2 hours · first 2 lessons free

▶Attitude, Skills and Knowledge of a successful debt collector5 lessons
  • ▶What this module coversFree10 min
  • ▶What makes a good debt collectorFree2 min
  • ▶Activity: The super debt collector – attitude, skills and knowledge3 min
  • ▶The 4 types of debtors4 min
  • ▶Account fact sheet technique2 min
▶The debt collection call process3 lessons
  • ▶The call collection process6 min
  • ▶Stalls and Objections2 min
  • ▶The Right mind set of a successful debt collector2 min
▶Debt Collection best practice techniques2 lessons
  • ▶About debt collection negotiations2 min
  • ▶Debt collection tips and techniques10 min
▶Part 41 lesson
  • ▶Overview2 min
▶Module 1: Attitude, Skills and knowledge of a successful debt collector4 lessons
  • ▶A good debt collector should work well under pressure2 min
  • ▶Emotional debtor2 min
  • ▶Deceptive debtor2 min
  • ▶Questions can be edited to match specific business requirements2 min
▶Module 23 lessons
  • ▶Pre-call preparation2 min
  • ▶Individually think of the 10 major excuses you constantly hear2 min
  • ▶Debt Collector2 min
▶Module 36 lessons
  • ▶Debt Collection Best Practice Techniques2 min
  • ▶Examples2 min
  • ▶Because you listened and documented the reasons why the debtor2 min
  • ▶Throughout this process the amount of the debt has not been2 min
  • ▶Use the take away close2 min
  • ▶Personal Action plan3 min
▶Exercises & tools10 lessons
  • ▶Setup2 min
  • ▶Rules2 min
  • ▶Round 12 min
  • ▶Round 22 min
  • ▶What’s the point from this activity?2 min
  • ▶Additional explanation of the activity for further clarification2 min
  • ▶Debtor Account Fact Sheet2 min
  • ▶The following questions are designed to2 min
  • ▶If you have a spouse what is your spouse's2 min
  • ▶What you need2 min

About this course

A practical Business Nous course in the Sell More track.

Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.

Who it's for

Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.

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