2 sessions · 11 lessons · ~1 hour · first 2 lessons free
Keeping a customer is far cheaper than finding one. Turn one-off buyers into loyal regulars who spend more and bring their friends.
Every lesson is written out in full — this is the complete course, not a summary. You read it, watch the narrated video, and do the exercise against your own business. The workbook is yours to download, print and keep. Finish the lessons and you earn a Business Nous certificate.
Small business owners, managers and ambitious employees who want practical know-how rather than academic theory. No prior study is needed — start where you are and work at your own pace.